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FAQ

  • How can I pay for my order?
    Payment can be made via bank transfer to one of the account numbers below: BIBD - 00015010060611 BAIDURI - 0500707448506
  • Do you accept cash on delivery?
    No, we do not accept cash on delivery as we use third party services.
  • Do I need to make full payment for my order?
    Yes, full payment is required to confirm your order.
  • Can I send my proof of payment through DM?
    Yes, you can send your proof of payment through DM or chat only. Please do not send your proof of payment through email as we might miss it.
  • I am an international customer. How can I make my payment?
    You may contact us via chat or email for us to provide you relevant options for you to make the payment.
  • How long after I place my order must I make the payment?
    Your order will be valid for one hour only. If payment has not been made after one hour from checkout, your order will be cancelled automatically.
  • Can I arrange my own runner?
    No.
  • Who manages your delivery?
    All of our deliveries are handled and managed by third party vendors.
  • Can I choose my delivery time?
    Yes, you may choose your delivery time however we are not liable for any delays.
  • Can I change my delivery time?
    You may change your delivery time 48 hours prior to the delivery date.
  • Can I collect my order?
    No, we no longer offer the self collection service as we strive for a hassle-free service thus all orders are to be delivered straight to your doorstep.
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